Help / FAQs

Once you have placed an order with us you will receive an order confirmation to your email address.

If you haven’t received an email confirmation and are concerned about where your order is, please check your spam folder. If you are still unable to find your order confirmation please contact our customer service team and we would be happy to help!

Unfortunately no further changes can be made once your order has been placed and dispatched, but we will try our best to help where we can! 

Please note that during peak times such as Black Friday and Christmas our team may be extra busy and order updates may not be possible.

Free Standard Delivery: On orders over $50 (8-12 working days)

Standard Delivery: $5 (15-20 working days).

Quick delivery: $9 (7-11 working days)

Shipment from Hong Kong, China

Yes, we offer wholesale pricing for bulk orders. Please share your product list and estimated quantities, and we can provide a customized quotation and lead time.

Our MOQ varies depending on the product category.
Please contact us for specific MOQ requirements based on the items you are interested in.
 
Pricing
Wholesale pricing is based on:
Product selection
Order volume
Customization needs
 
please reach out:
Email: giraffejewelly@gmail.com
WhatsApp: +00852 94595123
WhatsApp: 17369699413

Before placing an order on your favourite pieces please make sure all of your shipping details are correct, especially if you have a different billing and shipping address.

Unfortunately we can’t amend your shipping details once an order has been shipped, however, we may be able to update or cancel your order if it hasn’t been dispatched yet. We recommend that you reach out to our Customer Care team as soon as possible so that we can try our best to help.

To create a new account, Once you create an account with us you will instantly get You will receive a personalized jewelry gift, specially tailored

Yes, however we will still require your email at checkout. 

To help jewellery shine for as long as possible, we recommend keeping your pieces dry and stored safely in your OH pouch to maintain its lustre and protect the gold plating. If you want to learn more on how to best take care of your new jewellery, click here to learn all the best tips and tricks.